Shipping Policy

  1. General Overview

We aim to ensure that all orders placed through our platform are processed and delivered in a timely and secure manner. By placing an order, customers acknowledge and agree to the terms outlined in this policy.

  1. Order Processing Timeline

All confirmed orders are processed within one to two business days.
Orders placed on weekends or on public holidays will be processed on the next working day.
During peak seasons, sales events, or unforeseen operational delays, processing times may extend. Customers will be notified of any significant delays.

  1. Shipping Time & Delivery Window

Once an order is dispatched, the estimated delivery timeline depends on the delivery location and logistics partner availability. In most cases:

  • Standard delivery takes approximately four to seven business days.
  • Express delivery, where available, takes one to three business days.
  • Remote or hard-to-reach locations may require additional time.

All delivery timelines are estimates and may vary due to courier delays, weather conditions, operational restrictions, or external factors beyond our control.

  1. Shipping Charges

Shipping charges, if applicable, are calculated at checkout based on delivery location, package weight, dimensions, and selected shipping method.
In some cases, free shipping may be offered as part of promotional campaigns or for orders qualifying for a minimum order value.

  1. Order Tracking

Once the order is shipped, customers receive a shipment confirmation notification containing a tracking ID or a tracking link.
The tracking status may take up to twenty-four hours to reflect updated movement information.

Customers can monitor their order status at any time using the provided tracking details.

  1. Delivery Attempts and Non-Delivery

The logistics partner will attempt delivery multiple times. If the delivery fails due to reasons such as incorrect address, unreachable customer, or refusal to accept, the shipment may be marked as undelivered.

If the logistics partner is unable to complete the delivery, the package may be returned to our facility. In such cases, customers may be contacted to confirm the address or request re-shipment. Additional charges may apply for re-dispatching the order.

  1. Address Accuracy

Customers are responsible for providing complete and accurate shipping details at the time of placing the order.
Shipping delays or delivery failures resulting from incorrect or incomplete information will not be the responsibility of the platform.

  1. Damaged, Lost, or Tampered Shipments

If a shipment arrives damaged, tampered with, or appears to be opened during transit, customers are advised to refuse delivery and notify us immediately.

If the shipment is lost in transit, the issue will be investigated with the logistics partner. Based on the outcome, a replacement or refund may be provided in accordance with our Refund & Return Policy.

  1. Return Shipping

For returns initiated as per our Refund & Return Policy, customers may be eligible for reverse pickup depending on serviceability.
If reverse pickup is unavailable, customers may be required to self-ship the product to the provided return address.
Shipping costs for returns may vary depending on the return reason.

  1. Customer Support

For any shipping-related queries, assistance is available through the following channels:

Email: support@[yourdomain].com
Phone: +91-XXXXXXXXXX
Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM