Terms & Conditions

Nova Mater – Terms & Conditions

Welcome to Nova Mater, your trusted online store for baby and kids’ clothing. By accessing or purchasing from our website, you agree to the Terms and Conditions stated below. These terms ensure a transparent, safe, and secure shopping experience. Nova Mater may revise or update these terms at any time, and continued use of the website will be considered acceptance of the updated terms.

  1. General Conditions

All products, details, and prices displayed on the Nova Mater website constitute an invitation for customers to place an order. When you place an order, it is considered an offer to purchase. Nova Mater reserves the right to accept or decline any order based on availability, verification, or internal policy.

  1. Eligibility

You must be 18 years or older to place an order on our website. Individuals below 18 may use the site under the supervision of a parent or legal guardian.

  1. Product Information & Display

We strive to display colors, patterns, and details with accuracy. However, slight differences may occur due to screen resolution or lighting. Nova Mater does not guarantee exact color representation on all devices.

  1. Pricing & Availability
  • Prices listed on our website are final and inclusive of applicable taxes unless stated otherwise.
  • Product availability, prices, or offers may change without prior notice.
  • If an order cannot be fulfilled due to pricing errors or stock limitations, Nova Mater reserves the right to cancel the order. Any payment collected will be refunded promptly.
  1. Payments & Secure Transactions
  • All payments are processed through secure, encrypted channels to ensure maximum safety.
  • Customers must use their own authorized payment methods. Nova Mater is not responsible for losses arising from unauthorized or fraudulent usage of payment instruments.
  • If a payment fails, is flagged for verification, or is reversed by bank, the order may be delayed or canceled.
  1. Order Confirmation, Processing & Cancellation

Customer-Requested Cancellations

To ensure fairness and compliance:

  • Customers may request cancellation before the order is shipped.
  • Cancellation approval depends on order status and processing stage.
  • Once shipped, the order cannot be canceled.

Company-Initiated Cancellations

Nova Mater may cancel an order if:

  • The product is out of stock
  • There is a pricing or system error
  • Payment verification fails
  • Fraudulent or suspicious activity is detected

Refunds for canceled orders will be processed as per banking timelines.

  1. Shipping & Delivery
  • We partner with reliable courier services for timely delivery.
  • Delivery timelines are estimates and may vary based on location or logistics conditions.
  • Delays caused by incorrect address details, customer unavailability, or courier restrictions are beyond our control.
  • Additional charges arising from re-delivery or address correction will be borne by the customer.
  1. Returns, Replacements & Complaints
  • Customers must report any product issues within 15 days of delivery.
  • Complaints raised beyond 15 days may not be eligible for resolution.
  • Return or replacement eligibility will be determined based on product condition, reason for return, and internal assessment.
  • Refunds, when applicable, will be issued through the original payment method.
  1. Accuracy of Customer Information
  • Customers must provide accurate and complete information during registration and checkout.
    Nova Mater reserves the right to verify details and may suspend or restrict accounts that provide misleading or incorrect information.
  1. Limitation of Liability
  • Nova Mater is not responsible for indirect or incidental damages related to website use, delays, technical failures, payment verification delays, or unauthorized access.
  1. Governing Law
  • These Terms & Conditions are governed by Indian law. Any disputes shall fall under the exclusive jurisdiction of the courts in Kolkata, India.